The Chartered Trading Standards Institute (CTSI) and Virtual College have joined together to create a range of online training resources which are highly relevant to all businesses, including ‘Consumer Contracts - Distance Sales.’
What distance contracts are and the types of contracts that you will enter into
What information you must give consumers and how that can be given
How long consumers have to cancel their contracts
How long you have to deliver the products that consumers have ordered from you; and
Why you need to make sure that consumers who call you can ring on a basic rate phone number
The content of this course has been independently certified as conforming to universally accepted Continuous Professional Development (CPD) guidelines.
On completion of this course you will be able to download a Virtual College certificate.
Approximately 25 minutes – 30 minutes. The length of time taken depends entirely on how quickly you can study and absorb the material.
This module is suitable for anyone who is in business and wants to learn about consumer contracts focusing on distance consumer contracts.
There are no specific entry requirements for this course